Lumen & Co Beauty: 24/7 Appointment Scheduling and Automated Deposit Verification

Built an automated calendar scheduling pipeline that allows clients to book specialist beauty appointments and submit booking deposits seamlessly.

Client: Lumen & Co Beauty. Industry: Beauty & Appointment-Based Services. Location: London, United Kingdom.

The challenge

Lumen & Co Beauty operated a high-demand beauty clinic where appointment booking required lengthy chat coordination between clients and receptionist staff to find matching specialist slots.

• Appointments went unfilled during evenings when reception was closed.
• Lost revenue from last-minute cancellations without timely advance confirmation.

The solution

Mexvo AI deployed an automated self-serve booking workflow with real-time calendar slot reservation and automated payment transaction matching.

• Synced practitioner work schedules and breaks across individual Google Calendars.
• Implemented validation ensuring no two clients could select overlapping time windows.

Typical outcomes

• Clients can reserve available beauty appointments at any hour of the night.
• Practitioners have an accurate, up-to-date schedule visible on their personal mobile devices.
• Automated WhatsApp reminders ensure clients are notified in advance with clinic location details.

Technologies

Google Calendar API, WhatsApp Cloud API, n8n, Custom Webhook Gateway, Stripe Webhooks